Home > Blackberry Unable > Blackberry Enterprise Activation

Blackberry Enterprise Activation

Contents

Back to top ↑ Cause Due to various vulnerabilities with Secure Sockets Layer (SSL), this version of secure connection negotiation for the BlackBerry Administration Service consoles and BlackBerry Web Services API's The BlackBerry Administration Service - Application Server service is crashing and restarting. This might happen for different reasons: Directory server down Network problem BlackBerry Enterprise Server is using a wrong server as directory server Domino Directory missing from path variable The server used in the If there are a lot of log files for either service, the service is likely crashing and restarting. his comment is here

If the page now renders, the problem is with DNS. To trace this connection, use File - Preferences - User Preferences - Ports - Trace (Notes client) or Trace command (Domino server) 0x0803)[10523] (02/22 23:23:36.889):{0x13D4} {Name Surname/OU/O} User Name Surname/OU/O not The BlackBerry Administration Service - Application Server service is not finishing loading so can't render the web console page. If the BlackBerry Router is still connecting to SRP, both the BlackBerry Router and the BlackBerry Dispatcher will connect using the same SRP ID simultaneously.The BlackBerry Enterprise Server is connecting through https://supportforums.blackberry.com/t5/BlackBerry-OS-Smartphones/unable-to-connect-to-blackberry-enterprise-server/td-p/2066345

Blackberry Enterprise Activation

Try to access the web console by the IP address of the BlackBerry Administration Service server. Check that your network connection is working. Welcome to the official BlackBerry Support Community Forums. For the suggested order to start or stop BlackBerry Enterprise Server services, see Article 13718.

For instructions on how to clear a specific service book, refer to Task 1 in Article 37343. Cause 3 The connection to the wireless network is turned off. By default, the logs are located in the Blackberry Enterprise Server installation directory in: :\Program files\Research In Motion\Blackberry Enterprise Server\logs\. Select the user. Affinity Manager log lines: <#03>[62445] (11/28 11:26:30.265):{0x6D4} [RcpMgr] Adding server.

Select the User(s) that are accessing the wrong directory server. Blackberry Desktop Manager Connection string is Provider=SQLOLEDB.1;Server=BESNAME\SQLEXPRESS;Database=BESMgmt;Network=dbmssocn;Trusted_Connection=Yes [35029] (03/06 02:28:35.366):{0x1230} {ConnectionPool::Connect()} Pool Initialization failed because timeout of 60 seconds was exceeded [20652] (03/06 02:28:35.366):{0x1230} OpenDB: OPEN_DB failed [20645] (03/06 02:28:35.366):{0x1230} DBInit: OpenDB failed - In an environment with BlackBerry Administration Service High Availability, multiple BlackBerry Administration Service instances form a pool to share the load and provide redundancy. One instance in the pool will have the role of http://support.blackberry.com/kb/articleDetail?articleNumber=000035608 If these items are not user-configurable, they are set via Group Policy.

Switch to the BlackBerry Administration Service - High Availability tab. If the page still can't be displayed, the service probably hasn't finished initializing, but is not crashing. Back to top ↑ Resolution Disable SSL 2.0 or enable TLS 1.2 in the Internet Options of Internet Explorer. The BlackBerry Administration Service - Application Server service is not finishing loading so cannot render the web console page.

Blackberry Desktop Manager

This is your resource to discuss support topics with your peers, and learn from each other. Also, have hard rebooted my phone.Need your help.P.S. Blackberry Enterprise Activation In the BAS-AS log file, when the service is finished initializing and is ready to render the web console, the following log lines will appear: (09/09 11:28:06:021):{main} [org.apache.coyote.http11.Http11Protocol] [INFO] Starting Coyote Blackberry Priv BlackBerry Administration Service - Application Server and BlackBerry Administration Service - Nataive Code Container log files use the following format: HOSTNAME_BAS-AS_DATE_XXXX.txt or HOSTNAME_BAS-NCC_DATE_XXXX.txt Every time one of the BlackBerry Administration Service services starts, a new log file is spawned, so XXXX will

Back to top ↑ Additional Information The SRP might be disabled for the following reasons: Most SRP ID issues are caused by network issues. this content For more information about BlackBerry Administration Service High Availability and the singleton role, please refer to the Planning Guide for your version of BlackBerry Enterprise Server in the documentation section of Getting Started Official BlackBerry Support Register · Connect with Facebook · Sign In · Help CommunityCategoryBoardDeveloper ResourcesUsers turn on suggestions Auto-suggest helps Need BES in order to use Enterprise IM.

tanzim If your query is resolved then please click on “Accept as Solution”Click on the LIKE on the bottom right if the post deserves credit Report Inappropriate Content Message 3 of The proxy server might create multiple connections to the SRP and cause the SRP ID to be disabled.The network service between the BlackBerry Enterprise Server and the BlackBerry Infrastructure is interrupted. The connection has been closed. [CLIENT: ] Back to top ↑ Resolution Increase the maximum number of user connections on the Microsoft SQL Server. http://popupjammer.com/blackberry-unable/blackberry-unable-to-save-file.html For instance, the BlackBerry Enterprise Server tries to authenticate, and sends the SRP ID and authentication key to the BlackBerry Infrastructure.

If the SRP connection is lost and five reconnection attempts are made within one minute, the SRP ID will be disabled.The BlackBerry Enterprise Server is using a trial or temporary SRP Confirm the current value of the HTTPS and HTTP Service Port.  If it is 443, the address formats shown above should work. Back to top ↑ Follow Us BlackBerry Blog Facebook Twitter Youtube Flickr Customer Service Contact Us Support Corporate Company Investors Careers News Customer Service Corporate Responsibility Legal Info Overview Accessibility Trademarks

In a Microsoft Exchange environment, one of the following issues may occur: Email messages are sent to the BlackBerry smartphone PST folder, but the BlackBerry Enterprise Server cannot access the enterprise

Back to top ↑ Resolution Upgrade to BlackBerry Enterprise Service12 version 12.1 Back to top ↑ Workaround Workaround Steps: Edit the hosts file in C:\Windows\System32\drivers\etc.Add a mapping for the BES Server The issue may occur intermittently. Back to top ↑ Follow Us BlackBerry Blog Facebook Twitter Youtube Flickr Customer Service Contact Us Support Corporate Company Investors Careers News Customer Service Corporate Responsibility Legal Info Overview Accessibility Trademarks Resolution 6 Contact the wireless service provider for more information. Cause 7 The default browser configuration is set to WAP Browser or BlackBerry.

If they are stopped, start them. Back to top ↑ Additional Information Check the MAGT log files from the day when the issue occurred to troubleshoot this issue. No accounts, permissions, firewalls or network configurations were recently changed. http://popupjammer.com/blackberry-unable/blackberry-unable-to-connect-to-wap-gateway-216-155-165-50.html Most commonly, Page cannot be displayed error is displayed in the browser.

Back to top ↑ Additional Information If the lines above are seen for users on the same domain, ensure directory information is being replicated properly to the BlackBerry Enterprise Server. Back to top ↑ Follow Us BlackBerry Blog Facebook Twitter Youtube Flickr Customer Service Contact Us Support Corporate Company Investors Careers News Customer Service Corporate Responsibility Legal Info Overview Accessibility Trademarks End users will not be able to log into the Web Desktop Manager or Self Service Portal services. Note: it may be necessary to restart the Microsoft SQL Server instance to clear the remaining connections so that an administrator can log on to the Microsoft SQL Server.Increase the connection

If this test fails, the SRP might be disabled. Note: Search the log file using the username of the BlackBerry smartphone user's email address. If the BlackBerry smartphone was previously connected to a BlackBerry Enterprise Server, see Article 14202 for instructions on removing the IT policy. Cause 9 When Data Services is turned off, the device will not